Refund policy
Go Glow | Returns & Exchanges Policy
Our 100% Glow Guarantee
At Go Glow, your satisfaction is our top priority. We want you to feel as confident in our clothing as you do in your daily life.
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Damaged or Incorrect Items:
If your order arrives damaged, defective, or if you received the wrong item/size, we’ve got you covered!
• Please contact us at support@goglowfashion.com within 14 days of delivery with a photo of the item.
• We will send you a brand-new replacement immediately at no extra cost to you. (No need to ship the old one back!).
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Sizing & Change of Mind
Since we ship our curated collections directly from our global warehouses to offer you Free Worldwide Shipping, we currently do not accept returns for "change of mind."
• Need a different size? Contact us! We offer a one-time "Sizing Satisfaction" discount if you need to order a different size of the same item.
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Cancellations
Orders can be canceled within 12 hours of purchase. Once the order is processed and shipped, it cannot be canceled.
4. How to Reach Us
Have a question? Our support team is here for you. Just drop us an email at support@goglowfashion.com and we will get back to you within 24 hours.
Refunds
Once your claim is reviewed and approved, a full refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at support@goglowfashion.com
Contact Us
If you have any questions regarding this policy or your order, please contact us at:
support@goglowfashion.com
or Chat us directly